RTT Environmental Consultancy Services Ltd
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details.
· What information we collect, use, and why.
· Lawful bases and data protection rights.
· Where we get personal information from.
· How long we keep information.
· Who we share information with.
· How to complain.
Contact Details
Email: info@rttenvironmental.co.uk
What Information We Collect, Use, and Why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details.
· Addresses.
· Occupation.
· Third party information (such as family members or other relevant parties).
· Payment details (including card or bank information for transfers and direct debits).
· Transaction data (including details about payments to and from you and details of products and services you have purchased).
· Usage data (including information about how you interact with and use our website, products, and services).
· Information relating to compliments or complaints.
· Video recordings.
· Audio recordings (e.g. calls).
· Records of meetings and decisions.
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details.
· Addresses.
· Purchase or service history.
We collect or use the following personal information to comply with legal requirements:
· Name.
· Contact information.
· Health and safety information.
· Any other personal information required to comply with legal obligations.
We collect or use the following personal information for recruitment purposes:
· Contact details (e.g. name, address, telephone number or personal email address).
· Date of birth.
· National Insurance number.
· Copies of passports or other photo ID.
· Employment history (e.g. job application, employment references or secondary employment).
· Education history (e.g. qualifications).
· Right to work information.
· Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks).
· Security clearance details (e.g. basic checks and higher security clearance).
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details.
· Addresses.
· Payment details.
· Account information.
· Purchase or service history.
· Video recordings of public areas.
· Audio recordings of public areas.
· Video recordings of private or staff only areas.
· Audio recordings of private or staff only areas.
· Call recordings.
· Witness statements and contact details.
· Photographs.
· Relevant information from previous investigations.
· Customer or client accounts and records.
· Financial transaction information.
· Information relating to health and safety (including incident investigation details and reports and accident book records).
· Correspondence.
· Location data.
Lawful bases and data protection rights.
Lawful Bases, Your Rights, and Our Response Procedure
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request following the below guidance, we must respond to you within one month.
To make a data protection rights request, please contact us using the email address at the top of this privacy notice and use “Data Protection” in your subject header. We will respond to your request via email.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organization, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
· Personal information is required to open our trading accounts and to provide services. The information will primarily be used for contact in relation to the services to be delivered and subsequent billing related processes. When acting as an Agent upon the Client's behalf we may be required to include and/or submit personal information in applications, reports or similar documents.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
· When acting as an Agent upon the Client\'s behalf we may be required to include and\/or submit personal information in applications, reports or similar documents. Account information will be shared with HMRC and\/or third party auditors if requested.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
· Personal information is required to ensure applicants have the right to work in the UK and to enter into a contract for employment. The information will also be required so that the vital interests of employees is understood and accounted for, as well as for remuneration purposes.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
· Personal information is primarily required for contact purposes. The nature of the query, complaint or claim may also require information that will relate to the contract and service delivery and\/or any legal obligations that may arise. Depending on the nature of the query, complaint or claim information may be required to benefit the client.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where We Get Personal Information From
· Directly from you.
· Regulatory authorities.
· Publicly available sources.
· Previous employment.
· Suppliers and service providers.
· Third parties:
· It is possible that clients and/or other third parties may provide information on people they know who would be interested in the companies services.
How Long We Keep Information
For information on how long we keep personal information, see our retention schedule at https:www.rttenvironmental.co.uk/privacy-policy [PLEASE NOTE OUR RETENTION SCHEDULE IS COMING SOON AND NOT YET AVAILABLE]
Who We Share Information With
· Other financial or fraud investigation authorities.
· Professional or legal advisors.
· External auditors.
· Organisations we’re legally obliged to share personal information with.
· Publicly on our website, social media or other marketing and information media.
· Professional consultants.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the following mechanism:
Please contact us using the email address at the top of this privacy notice and use “Data Protection” in your subject header. We will respond to your request via email.
If you make a request following this guidance, we must respond to you within one month.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated: 15/02/2026
COMING SOON.